Returning products

  • In the event of an error by our company. We will give you a full refund for the value of the order and the shipping costs.
  • In the event that there is no error on the part of our company, only the amount of money corresponding to the value of the products is returned and the shipping costs are borne exclusively by the customer. The return of the product must be made within fourteen (14) calendar days from the date of receipt of the products.
  • In the event that the products you have received have exceeded the expiry date, we will refund you in full the money corresponding to the value of the order and the shipping costs
  • In the event that the product has a defect and is covered by a warranty, a replacement is made in consultation with the product company.
  • Returns are accepted after consultation and only if the products are unused and in their original condition.
  • If the product is used or the original packaging is damaged, the return is not accepted.
  • Your refunds are made within 15 days of the return and receipt of the products by our company.
  • For the return of your money, you must tell us the account to which you want the deposit to be made, the bank, the account holder as well as the number of your order regarding the return. In case of remittance, the costs are borne by the customer.
  • Retail receipt is required for returns and their return packaging will be in a box to prevent damage to the product.
  • In case of issuing an invoice, the return must be made with a delivery note.
  • In the event that the return is not made within a period of fourteen (14) calendar days from the day of receipt or some of the return conditions are not met, our company has the right not to accept the products back and not to proceed with their replacement .
  • In case the payment was made by credit card, the transaction will be canceled and the credit card will be updated accordingly.
  • Before returning the product you should contact us.
  • In case you want to return to us any of the products (for your own reasons) that you have received (within 14 days) and as long as it is in its original packaging, it will be sent at the cost of the sender. 
  • The return should be made within a period of 14 calendar days from the day of receipt and return conditions must be met (e.g. the product must not be opened and in perfect condition. For this reason we recommend sending it product in appropriate packaging, not an envelope).  
  • Return costs are covered by the customer. Attention: the shipment can be made by a courier company and not by regular mail.
  • The parcel you return must be accompanied by a photocopy of the receipt and the code or codes with which you want it to be replaced. 
  • In case of a refund, we are sent your bank account.
  • After the relevant check has been carried out by the competent department and the return conditions have been met, we proceed with its replacement.
  • If after the change the order does not exceed €49, there will be a charge of €3 shipping costs.

Newsletter

Keep up to date with our products
and our offers

Follow Us

Infomation

Contact us

Terms of use

PRIVACY

COOKIES

SHIPPING METHODS

PAYMENT METHODS

PRODUCT RETURNS

© Thinkiteshop | 2024 Powered by zitalogic